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Store Policy
Store Policy
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Please contact us before purchase
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Briefing
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Data & Privacy
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Shipping
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Payment method
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Warranty
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Postage and Packing
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Duties and Taxes
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Return
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Contact us
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Supply
Briefing
Voosale, a division of Goland Century S&T Co. Ltd., Dealing with solar related products(solar panel, solar charge controllers,inverters etc.), As a factory based company, we have the capacity to meet all customers requirement on the basis of throughput.
Please contact sales(at)voosale.com or get support from support(at)voosale.com if you have a urgent order.
Data & Privacy
The information collected from you at the time you register on our website will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.
Shipping
Your order will be shipped within 1-2 business days once we receive your payment. If you pay by e-check, we will ship your order once your payment is cleared.
A shipping notification will be made when we successfully process and deliver the order,you will get a tracking number, please note that there is no tracking number if you choose air mail delivery
We are not responsible for any customs duty incurred at foreign customs.
We do not ship on weekend or public holidays
Payment Method
We accept Google Checkout, Paypal, Credit Card, West Union, T/T. We donot accept online payments over $500 USD for purchases, please make the payment by T/T.
Warranty
30-day Exchange Warranty is available from Voosale. Abuse, misuse, modification, neglect and wrong application of product voids warranty.
Postage and Packaging All items are checked before dispatch and are carefully hand-packed by our in-house logistics department. Your purchase is shipped directly to you as soon as we receive your cleared payment. Duties and Taxes
We offer standard 14 to 21 day shipping(Air Mail) as well as a competitively priced DHL 3 to 4 day tracked courier service.
You should expect to pay any acount charged by the government in your respective country; this includes (and is not limited to) duties, taxes and any extra fees charged by courier and postal services.
Return We stand behind our products. Items can be returned for exchange or full refund within 30 days from the date you receive your merchandise. We are not responsible for any purchase after 30-day.
Return shipping is the responsibility of buyer unless the return is a result of our mistake (i.e., your receive the wrong item). We will pay for shipping replacement back to you if an exchange is requested.
Negative feedback does not solve anything. If you have a problem with your order please contact us first. We are always willing to work things out.
Contact us If you have any questions please contact us by email. We will respond within 1 business day or less.
Supply
We undertake to supply you with the goods described in these Web Pages. If you have an urgent order it is always advisable to discuss your requirement on the telephone 008615018505585. Most of our products are nearly always available for immediate despatch.